SOLKIKI LTD PRIVACY POLICY

In this privacy policy references to “we”, “us” and “our” are to Solkiki Ltd.

References to “our website” or “the website” are to solkiki.co.uk

 

What information we collect and how
The information we collect via the website or email may include: 

Personal Details

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number, email address, IP address, opt in/out to our newsletter

Payment Online

For orders placed online through our website, we do not hold sensitive payment details, these transactions are handled through Paypal or Stripe. 

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What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998, GDPR and other applicable laws. The details we collect will be used: 

1. To process your order and to provide after sales service
2. For newsletter purposes - if you have opted in we will only use your email address to send you information about fine chocolate and our promotions or other news. You can opt in/out at registration or at a later date, every newsletter you receive from us will contain the option to opt out from receiving further emails. 

 

We never share personal data.

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How long will your data be stored for 

Your personal data will be stored for as long as you are an active customer and for 3 years after your last purchase, after which your account will be marked inactive and archived.

 

How to access and control your data

Because we don't actively trawl our data records, you enter your details every time you make an order.  If you have subscirbed to our subscription service and want to edit your delivery address, just send us an email with the old and new address.  We will contact you via the original email address to verify the update.

 

You can always choose whether you wish to receive newsletter emails from Solkiki Ltd by opt in/out via the website or newsletter. 

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your company name, contact name and an email headed “privacy request” to info@solkiki.co.uk. Information will be provided without delay and at the latest within 2 weeks of receipt.

 

Notification of data breaches

We will notify the data protection authority within 72 hours of discovery of a data breach, and our customers without undue delay where there exists a high risk to their rights and freedoms.

 

Right to be forgotten

The right to be forgotten entitles you as a customer to have the data controller erase personal data. The conditions for erasure, include the data no longer being relevant to original purposes for processing, or a data subject withdrawing consent.

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We love it that you're following us, that you're part of our story and that you're helping us support the growth of sustainable, fine flavour cacao.   We won't do anything to jeopardise that!